Support

Got a question? Check the FAQ below or reach out directly.

Frequently Asked Questions

How much does Recordus cost?+

Recordus is a one-time purchase that works on all your Apple devices: iPhone, iPad, Mac, and Apple Watch. Recording, transcription, summaries, sync and export are all included. Ask, which answers questions about your recordings, is an optional subscription with a free trial.

Does Recordus need an internet connection?+

Not for recording or transcription: both work without a connection, so you can capture and transcribe anywhere. iCloud sync needs a connection.

How does the AI transcription work?+

Recordus uses Apple's SpeechAnalyzer framework for on-device transcription, running on your device's Neural Engine.

What are Smart Summaries?+

Smart Summaries use Apple Foundation Models to analyze your transcripts and generate concise summaries, key points, and action items. Great for meetings, lectures, and voice notes.

How do I sync recordings across devices?+

Recordus uses Apple's iCloud to sync your recordings, transcriptions, and settings automatically. Just sign in to the same iCloud account on all your devices.

Can I export my recordings?+

Yes! Export recordings as M4A or WAV audio files, and transcripts as plain text. Share via any app using the standard iOS share sheet.

Does Recordus work on Apple Watch?+

Yes! Record voice memos directly from your wrist. Recordings sync to your iPhone and other devices via iCloud.

How do I get a refund?+

Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.

Does Recordus collect any data?+

Not your content. Recordings, transcriptions and searches are kept on your device and in your iCloud account, and Recordus does not send them to us. From version 1.2.1 the app also sends anonymous crash and usage telemetry describing only what the app did, and you can switch either off in Settings › Privacy. No ads, no tracking. See our privacy policy.

Still need help?

We're happy to help with any questions about Recordus.

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